Privacy Policy

Continuum Counselling, Training & Consultancy

Last updated: June 2026

Introduction

At Continuum Counselling, Training & Consultancy, we are committed to protecting the privacy and security of our clients’ personal information. This privacy policy outlines how we collect, use, and safeguard the data you provide to us through our website and services.

All data is processed in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data Use and Access Act 2025 (DUAA). We are Registered Members of the ICO (ZA050911).

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Information We Collect

When you visit our website or use our services, we may collect the following types of information:

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• Personal Information

This includes your name, email address, phone number, and any other information you voluntarily provide to us when you contact us or sign up for our services.

• Website Usage Data

We may collect information about how you use our website, such as the pages you visit, the links you click, and the search terms you use. This data is collected through the use of cookies and other tracking technologies. We also collect all information supplied by you via contact forms.

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How We Use Your Information

We use the information we collect for the following purposes:

• Providing Our Services

We use your personal information to respond to your enquiries and provide you with services as per our agreement.

• Improving Our Website

We use website usage data to analyse and improve the functionality, content, and user experience of our website.

• Complying with Legal Obligations

We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to a court order.

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How We Protect Your Information

We take the security of your personal information seriously and have implemented various measures to protect it, including:

• Encryption

We use industry-standard encryption technologies to protect your data during transmission and storage.

• Access Controls

We limit access to your personal information to only those employees and third-party service providers who need it to perform their duties.

• Monitoring and Incident Response

We continuously monitor our systems for any unauthorised access or data breaches and have a plan in place to respond quickly and effectively in the event of an incident.

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Your Rights and Choices

As a client, you have the following rights regarding your personal information:

• Access and Correction

You have the right to access the personal information we hold about you and to request that it be corrected or updated.

• Withdrawal of Consent

You have the right to withdraw your consent for us to use your personal information at any time.

• Data Deletion

You have the right to request that we delete your personal information, subject to any legal or contractual obligations we may have.

 

Subject Access Requests (SARs)

You have the right to request a copy of the personal information we hold about you. To submit a Subject Access Request, please contact us using the details below.

When handling your request, please be aware of the following:

• We will respond to your request within one month of receipt.

• If your request is unclear or very broad, we may contact you for clarification before we begin processing it. The response deadline will be paused while we await your clarification (“stopping the clock”), in line with the Data Use and Access Act 2025.

• We are only required to carry out searches that are reasonable and proportionate. We are not obligated to search through all records if doing so would be impractical.

 

Cookies

Our website uses cookies to understand how visitors interact with it and to improve your experience. In line with the Data Use and Access Act 2025, some cookies — such as those used for basic analytics — are used by default without requiring your explicit consent, as long as you have the option to opt out.

You can manage your cookie preferences at any time using the cookie settings option on our website. Types of cookies we may use include:

• Analytics cookies — to help us understand how visitors use our site (used by default; opt out available)

• Functional cookies — to improve the way our website works

 

Data Complaints

Under the Data Use and Access Act 2025, you have the right to raise a complaint with us directly if you believe your personal information has not been handled correctly.

If you have a concern about how we have used your data:

• Please contact us using the details below. We aim to make this as straightforward as possible.

• We will acknowledge your complaint within 30 days of receiving it.

• We will keep you informed throughout the process and notify you of the outcome as soon as reasonably possible.

If you remain dissatisfied after raising a complaint with us, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

 

Contact Us

If you have any questions or concerns about our privacy practices, or to submit a Subject Access Request or data complaint, please contact:

Karen Lafferty, Company Director

Continuum Counselling, Training & Consultancy

hello@continuumcounselling.com

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This policy is reviewed regularly and updated in line with applicable legislation. This document does not constitute legal advice. We recommend consulting the ICO’s guidance at ico.org.uk for further information.